Change where website enquiries are sent

Overview

Gorilla Dash has three email-related fields that serve different purposes. To control who receives website enquiries, use the Notifications tab to update the Notification email address and/or add recipients to Inquiry notifications.

What each field does

• Email sending address: Used for sending emails (e.g., campaigns) from the platform.
• Public email address: Sometimes displayed on the public website or anywhere a contact email needs to be shown. Many brands do not use this field.
• Notification email address: Used for notifications such as website enquiries.

Change where website enquiries are sent

1. Select the Tribe Settings cog in the top-right corner.
2. Open Notifications.
3. Update the Notification email address.
4. In Inquiry notifications, add the email address you want to notify.
5. Scroll to the bottom and click Save.

This field was recently moved from the About tab to the Notifications tab.

If you manage multiple portals/locations, repeat these steps in each one where you want that person to receive enquiry notifications.

How enquiry routing is determined

Enquiry notifications are sent to the Notification email of the office/location whose website page the visitor was on when they submitted the form (for example, Contact Us, Seller Registration, or Valuation/Calculator). Routing is not based on any ZIP code the visitor typed into the form.

Verify where an enquiry came from

Open the enquiry and check the source page URL shown in the record. The location/site in the URL (and its parameters) indicates which office page captured the form. This is the destination office for the notification email.

Listing enquiries

Visitors can view listings from any location site. The listings page can show only that location’s listings or All listings, and visitors can switch between these views. For listings that are not under NDA, enquiries submitted from the website are sent to the Notification email of the location site the visitor was on, which can result in enquiries about an out‑of‑area listing going to a different office.

When something looks wrong

If the source URL clearly shows a different office than the one that received the notification, contact support so we can review the enquiry and its URL parameters for any routing anomalies.

FAQ

Does changing the Public Email Address affect website enquiries?

No—website enquiry notifications use the Notification email address only.

Other notifications you can customise

In the same Notifications tab, you can also customise recipients for email campaign and social media campaign notifications.