Who Can Buy
Store users
Adding the people allowed to buy, importing a list of them, and keeping the list current.
Last updated September 2, 2026
Where a store is limited to invited users, those people are its users. Each has a name, an email address and a password, and can only shop once they are on the list.
Adding them
- One at a time, for a late joiner.
- Import a list, which is how a store is set up — the client sends a spreadsheet of their people and it goes in as one job.
Ask the client for the list in the shape the import expects, and check a handful of rows landed correctly before sending anything out.
Keeping it current is the client's job
HAND THIS OVER, OR YOU OWN IT FOREVER
People join and leave the client every month, and each one is an access request. Give their administrators the portal so they manage their own users — otherwise every new starter becomes a support ticket for you.
When someone cannot sign in
| Check | Why |
|---|---|
| Are they on the list at all? | A new starter usually is not. |
| The exact email address | A work address on the list and a personal one being typed is the usual mismatch. |
| Whether the store needs a code as well | Access settings and user lists are separate gates. |