Setting Up the Store
Store settings
The settings that decide how a store behaves: notifications, the messages customers receive, and the extra fields you collect at checkout.
Last updated September 2, 2026
The settings tab is where a store stops being a template and starts being this client's shop.
Notifications
Notification emails decide who at your end hears about a new order. Put a shared address on it rather than one person — an order that arrives while somebody is on leave should still be seen.
The messages customers get
| Message | Sent when |
|---|---|
| Order placed | They complete an order. |
| Order approved | An order awaiting approval is accepted. |
| Order rejected | An order is turned down. |
| Order cancelled | An order is cancelled. |
Each carries a message you write. Say what happens next and roughly when — most "where is my order?" emails are caused by a confirmation that says nothing but "thank you".
Extra fields
Branded goods usually need something the basket does not know: a student name, a department, a staff number, a size confirmation.
| Field type | For |
|---|---|
| Additional fields | Things you ask the buyer for. |
| Internal fields | Things your team records against an order. |
Fields can be short text, long text, or a list to choose from — and a list is far better than free text for anything you will have to read a hundred times.