Understanding Your Bill
Metered usage and who pays for it
Reading the usage screen, the four charge arrangements, and the discount for organisation-wide payment.
Last updated September 2, 2026
The Metered Usage screen shows everything charged by consumption, what each costs, and who is paying. It has a Settings tab for the arrangements and a Usage tab for the numbers.
What gets metered
Filter by AI, Commerce, Marketing and External Services. Between them: text and picture messages, phone number rental, email sends above your allowance, AI, store orders, branded stores, review syncing and the CRM contact lookups.
Each row shows this month, last month, anything included free, and the rate — and expands to show which tribes used it.
Who pays
| Arrangement | What it means |
|---|---|
| Organisation pays | For things that only exist at organisation level. |
| Organisation pays for all tribes | Head office absorbs it — and gets a 30% discount for doing so. |
| Each tribe pays for its own usage | The cost lands on the tribe that used it. |
| Disabled | Usage is still recorded but never charged. |
Allowances pool when the organisation pays
Some items include a free allowance per tribe. Under Organisation pays for all tribes those allowances are pooled across the network instead of being held per tribe — so a busy tribe can use a quiet one's headroom.
Changing the arrangement is not a small decision
The numbers are live
Usage is counted as it happens, and the screen, the export and the eventual charge all use the same figures. The exceptions are the monthly items — number rental and store fees are recorded on the 1st, and email sends settle on the 2nd.
Exporting
The Usage tab exports to a spreadsheet with a date range, category, tribe and search, giving you item, category, units and estimated cost. Costs shown are estimates at current rates and exclude tax.