Network Store Billing
Credits and adjustments
Reducing what a tribe owes without money moving — when to credit rather than refund, and how credits apply to open items.
Last updated September 2, 2026
A credit reduces what a tribe owes without any money changing hands. It is the right tool for a goodwill gesture, an agreed discount applied after the fact, a billing correction, or compensation for something that went wrong.
Credit or refund
| Situation | Use |
|---|---|
| They owe you money and you have agreed to reduce it | Credit |
| They already paid and the money goes back to them | Refund |
| They already paid, and you are holding it against future orders | Credit |
| You billed the wrong amount on an unpaid order | Credit the difference |
Raising one
Credits are raised against a customer from Accounts Receivable. Record the amount and, importantly, why — a credit with no explanation is impossible to justify later, whether to the tribe, to your finance team, or to an auditor.
A credit sits against the customer and can be applied to open items in the same way a payment is: apply it across the items it is meant to settle, rather than leaving it floating.
Partial credits
A credit does not have to clear a whole item. Crediting part of an order leaves the rest outstanding and collectable, which is what you want when you have agreed to waive a delivery charge but not the goods.
What credits do not do
- They do not cancel an order. If the order should not have existed at all, cancel it.
- They do not stop a subscription. Cancel the subscription if it should not renew.
- They do not return money already taken. That is a refund.
Keep them honest
Credits are the easiest way to make a receivables screen look tidy while quietly writing off real revenue. Agree who is allowed to raise them and above what value they need a second pair of eyes — before the store is busy, not after.
A tribe querying a balance should be sent a statement: it shows charges, payments and credits together, which usually explains the position faster than anything you could write in an email.