Social Basics
Can't sign in to Facebook (corporate-managed accounts)
If your brand’s Facebook is managed centrally by corporate, you may not have a username or password. Don’t reset the account—ask your corporate team to provision access or ask Support to coordinate the connection.
Last updated September 10, 2026
In many franchise brands, Facebook/Meta accounts are owned and managed by the corporate team. Franchise locations typically do not receive direct login credentials.
When this applies
- You need to sign in to Facebook but were never given a username or password.
- Your brand has a corporate team that manages Meta accounts for franchisees.
What to do
- Confirm with your brand whether Facebook is corporate-managed for your location.
- If yes, do not attempt a password reset or create a new Page.
- Contact your corporate brand team to grant you access or connect your location’s account as needed.
- Alternatively, open a support ticket with us and include your location and brand. We will coordinate with the corporate team that manages Meta accounts to get your account connected.
- We will confirm once the connection is complete and you can proceed as directed by your corporate team.
Notes
- We cannot reset Facebook passwords for accounts owned by your brand’s corporate team.
- If your Facebook is not corporate-managed and you control it directly, use your standard Facebook login and connection process.