Network Store Basics
Setting up your Network Store
Store name, logo, currency, tax, order notifications and what happens when a renewal payment fails — everything on the Settings screen and which choices are hard to undo.
Last updated September 2, 2026
Settings is where the store gets its identity and its money rules. Most of it can be changed whenever you like; two things really cannot, and they are called out below.
Go to Network Store, open your store, then Settings at the bottom of the left-hand menu. You need Owner or Manager access to see it.
General settings
| Setting | What it does |
|---|---|
| Store Name | Shown to buyers at the top of the storefront and on their receipts. |
| Store Logo | Appears on the storefront. Upload or change it with the button under the field. |
| Store Introduction | A welcome message at the top of the store. Use it to say who the store is for and who to contact with problems. |
| Currency | The ISO currency your payment provider charges in — AUD, USD, GBP. |
| Tax Percentage | The rate applied to orders, for example 10 for GST. |
| Tax Name | What the tax is called on receipts and invoices — GST, VAT, Tax. |
| Tax Application | Whether your prices already include tax, or tax is added at the total. |
| Connected Network Store Child Organisations | Which other organisations can reach this store, and at what level. |
Tax included or tax added
This decides how the price you type on a variant is read.
| Choice | A variant priced at 110 with 10% tax |
|---|---|
| Tax Included in Price | Buyer pays 110. Of that, 10 is tax. |
| Tax Added to Total | Buyer pays 121. The 11 tax is added at checkout. |
Order notifications
Decides who hears about a new order. Without this nobody is told, and the first you know of an order is when you open the Orders screen.
- Notify Users — pick people in your organisation. They are notified in Gorilla Dash.
- Additional Notification Emails — any other address, for people outside the platform such as a supplier or a print partner. Press Enter after each one.
Individual products can add their own notification recipients on top of these, which is how you send shirt orders to the uniform supplier and event orders to the events team without either seeing the other.
Failed payments
When a subscription renewal is charged to a saved card and the card is declined, this decides what happens next. Cards expire and get replaced constantly, so this is normal traffic rather than an exception.
| Setting | What it does |
|---|---|
| Retry failed payments | Turn retries on or off. On is the sensible default. |
| Retry after (days) | How long to wait before each retry. Enter one number per attempt and press Enter — for example 3 then 7, meaning retry three days later, then seven days after that. |
| Suspend after attempts | How many failed attempts before the subscription is suspended. Leave it blank to never suspend automatically. |
Out of the box a store retries after 3 days and again after 7, and never suspends. That suits most networks: you would rather chase a tribe than cut off their service over an expired card.
Deleting a store
There is a Delete Store button at the bottom of Settings. A store that has ever taken an order cannot be deleted — the orders, payments and receivables belong to it, and removing it would take your financial history with it.