Website Chatbots
What the chatbot knows
Choosing its sources, uploading documents, and why it needs re-indexing after a big content change.
Last updated September 2, 2026
The chatbot answers from your own content. On Knowledge Sources you choose which:
| Source | What it contributes |
|---|---|
| Website Pages | Everything published on the attached websites. |
| Products & Services | Your active catalogue. |
| Locations | Each tribe's profile, address and contact details. |
| Case Studies | Your published Our Work posts. |
| Blog Articles | Your published articles. |
| Uploaded Documents | Files you add specifically for the chatbot. |
Your internal content is never used
The Knowledge Base and Resource Library are deliberately excluded. Those hold staff material — price lists, operations manuals — and a public chatbot must not be able to quote them.
Uploading documents
Add PDF, Word (.docx), .rtf, .odt, .txt, .md, .csv and .html files, up to 20 MB each. A document can be scoped to a single tribe, which is how you give one tribe its own price list or service list without the others seeing it.
It is only as good as your content
A thin website produces a chatbot that cannot help. If it keeps failing to answer something, the fix is nearly always to write the page rather than to change a setting.
Re-index after a big change
Deleting a document
Removes it from the chatbot's knowledge straight away. Worth doing promptly when a price list goes out of date — an assistant quoting last year's prices is worse than one that says it does not know.