Email Marketing: All People list, unsubscribes, and co‑brand accounts

This article clarifies common questions about the Email Marketing module.

Co-brand Stores: one account or two?

Co-brand locations have separate websites, enquiry streams, and contact lists for each brand. As a result, each brand uses its own account. You can copy email designs from one organisation to the other if you want to reuse a template across brands.

All People Mailing List

• Any new contact is automatically added to the All People mailing list.
• Mailing lists are dynamic and update automatically.
• Contacts imported into your account are included in All People automatically.

Unsubscribe Behaviour

• When a recipient unsubscribes from an email, they are automatically added to the Unsubscribe list.
• Unsubscribed contacts are automatically excluded from mailing lists and from all subsequent campaigns.

Unsubscribe a departed team member

If a colleague has left and is still receiving vendor or marketing emails, you may not be able to remove them yourself.

• Contact Support and ask us to remove inactive team members from Vendor contact lists and unsubscribe them from email marketing mailing lists.
• Include the person’s name and email address, and whether you want all inactive users removed from these lists.

We’ll confirm once they’ve been removed from Vendor contacts and mailing lists.