Network Store Orders
Buying from your network store
For tribes: finding the store, what happens at checkout, paying, and where to find your orders and subscriptions afterwards.
Last updated October 14, 2026
Your network store is where head office lists what your tribe can order — merchandise, signage, event places, software seats, marketing services. This guide is for buying from it. If you run a store, the other Network Store guides cover that side.
Finding it
Open Network Store from your tribe menu. If your network runs more than one store you will be asked which, otherwise you go straight to the storefront.
You only ever see products your organisation is allowed to buy, so your store may look different from another tribe's. If something you expected is missing, ask head office rather than assuming it has sold out.
Choosing what to order
Products are grouped into categories. Most have variants — a size, a term length, a number of users — and the variant you pick decides the price, so read it before adding to the cart.
Some products set a minimum or maximum quantity. If you cannot order the number you want, that is why.
Questions at checkout
Many products ask for details needed to actually deliver — a delivery address, artwork notes, the name to print. Answer them carefully: they go straight to whoever fulfils the order.
Where you are buying several of something, you may be asked per item rather than once — an email address for each licence, a name and size for each shirt, a dietary requirement for each dinner place.
Paying
Which payment methods you can use is set by your network, and can differ per product. Depending on how your network has set things up, you either pay at checkout or the order is placed on account and invoiced.
Some products cost less with one payment method than another — for example a lower price for ACH bank debit than for a credit card. The product shows each of those prices under its standard price, and at checkout the Select Payment Method list shows your order's subtotal with each method, so you can compare them before you choose. A subscription renews at the price of the method you chose, as long as that method can pay a subscription automatically; if it cannot (a bank account in a store that does not bill in US dollars, for example), the first payment uses the method's price and renewals are charged the standard price.
Saving a payment method matters if you are buying anything that renews — renewals are charged to it automatically, so nothing lapses.
Paying by ACH bank debit
When your network offers bank payments, select the ACH payment method at checkout, then select Add Bank Account, read the authorization and choose Agree and Continue. Follow Stripe’s steps to connect your account. If Stripe verifies the account immediately, it is selected for you and you can choose Place Order. If micro-deposit verification is pending, follow Finish verification, then choose Refresh and select the verified account. If the account was saved but the list could not reload, choose Refresh instead of adding the same account again. You can leave the bank setup without placing an order; your cart stays in checkout.
The same process is available in a team member profile: open your profile, select the network store and add your bank account there. A personal purchase and a purchase for your tribe keep separate payment details. In either case, payment goes to the organisation that owns the store. ACH payments remain Processing until they clear, usually in 3–5 business days.
Things that renew
Some products are subscriptions: you are charged now and again each period until cancelled. The storefront tells you before you buy.
For anything sold by the seat, you can usually add or remove seats yourself afterwards. A few things worth knowing:
- Your plan may include a number of seats. Extra seats beyond that cost more.
- Adding a seat works straight away, but the extra cost appears at your next renewal.
- Removing a seat likewise reduces the bill from the next renewal, not immediately.
- Removing a seat you were not being charged for does not reduce the bill at all.
After you order
Your orders are listed under your tribe's Network Store area. Each shows what you bought, what you answered, what you were charged, and how far along it is.
If an order sits at the same stage longer than you expected, contact head office — fulfilment is theirs, and the status is what they have set.
If a payment fails
The usual cause is an expired or replaced card. Your network will retry, and may send you a link to enter new details — that link is the quickest fix, and means nobody has to handle your card number.