AI Assistance
Drafting a reply with AI
Getting a first draft written from the ticket and your knowledge base, and what to check before you send it.
Last updated September 2, 2026
Draft AI Response writes a first reply from the ticket conversation and your published guides. It is a starting point that removes the blank page, not an answer you send unread.
Using it
Clear the reply box and choose to draft. The result appears as a normal reply you can edit freely. There is also a polish option for tidying something you have written yourself.
Always read it before sending
IT CAN BE CONFIDENTLY WRONG
A draft is assembled from what it can see, and it will phrase a wrong answer just as fluently as a right one. Check every factual claim, every step and every link before sending — it goes out under your name.
What to check
- Does it answer what they actually asked? A long, plausible reply to the wrong question is worse than nothing.
- Are the steps real? Screen names and buttons change.
- Are the links right? Check anything it points at.
- Does it promise anything? Dates, fixes and refunds are yours to promise, not the draft's.
It gets better as your guides do
The drafts are only as good as the knowledge base behind them. Every guide you publish makes the next draft more accurate — which is the practical argument for writing the article when a question comes up twice.