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Business Information

Opening hours on your listings

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Keeping published hours accurate, handling holidays, and why this is the detail customers punish most.

Last updated October 14, 2026

Opening hours are the single most-read piece of information on a local listing. They are also the one customers judge you hardest on: arriving at a closed door because the listing said open is the sort of thing that produces a one-star review.

GORILLA DASH MAKES THESE CHANGES FOR YOU
Business information is not edited from your own menu: Gorilla Dash holds the connection to Google and Facebook and writes these details to your listings on your behalf. Read this guide to decide what your listings should say, then ask Gorilla Dash support to make the change. Say which tribe it applies to, because every tribe has its own listing.

Getting them changed

Hours are held per tribe, because they genuinely differ — a network cannot publish one set of hours for everybody. Send Gorilla Dash support the hours for each tribe that is changing.

Publish hours you will keep

  • If you close early on quiet afternoons, publish the early time.
  • If the phone is answered later than the door is open, that is a different thing — say so in the description rather than stretching the hours.
  • Do not publish hours that depend on someone being available. Publish the ones you can always meet.

Holidays

SEND THE HOLIDAY DATES BEFORE THE HOLIDAY
Public holidays are when listings are checked most and are most often wrong. Send your holiday hours to Gorilla Dash support a week ahead, so the exception is published before anyone sets off. A wasted journey on a public holiday is what produces the complaint, and the review that follows it.

A habit worth having

Check your published hours on every tribe once a quarter, and send any corrections after a tribe changes its pattern. Nobody reports incorrect opening hours to head office — they just go somewhere else.

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