Email Marketing
Didn't receive campaign test email
If a campaign test says it was sent but you don't see it, it may have been routed to spam. Move it to your inbox so images display, and contact support with details if you still can't find it so we can check delivery logs.
Last updated August 7, 2026
If your campaign shows the test email was sent but you didn’t receive it, it’s usually a deliverability or spam-filter issue rather than a sending failure.
1) Check your spam/junk folder
- Look for the test message in your spam or junk folder.
- If you find it, mark it as Not spam and move it to your inbox.
- Once it’s in your inbox, all images should display and the email will render correctly.
2) Still not seeing it?
We can confirm delivery in our sending logs. Contact support and include:
- The email address you sent the test to
- The campaign URL (or campaign name and when you sent the test)
Support will review the logs and advise next steps.