Adding Members
Membership statuses explained
The six statuses, which of them bill, and which of them count in your reports.
Last updated September 2, 2026
| Status | Meaning | Bills? |
|---|---|---|
| Pending | Created but not started. The default on a new membership. | No |
| Active | Live and billing on its schedule. | Yes |
| Paused | Temporarily stopped, kept on the record. | No |
| Finished | Ran its course and ended. | No |
| Rejected | Never went ahead. | No |
| Deleted | Removed from view and from reporting. | No |
Only Active ever raises a charge. Everything else sits quietly, which is why an unbilled member is nearly always a status problem rather than a billing fault.
How they change
- Pending → Active when somebody presses Start Membership, or when a vendor completes their own registration.
- Active → Finished automatically, overnight, once the end date has passed.
- Anything else is a manual edit.
What the reports count
- Recurring revenue counts Active recurring memberships only.
- Gains and losses counts things that started or ended, including Finished and Paused — but never Deleted, Rejected or Pending.
- The customer portal hides Deleted and Rejected from the member.
Ended but still Active
WATCH THE NEEDS ATTENTION STRIP
The nightly sweep moves memberships to Finished once their end date passes, but the dashboard still reports any that slipped through as "ended but still active". Those are memberships that may keep billing past the date you agreed, so clear them when they appear.