Paying and Invoices
Finding and reading your invoices
Downloading invoices and credit notes, what each line means, and one button to leave alone.
Last updated September 2, 2026
Invoices & Credits lists everything issued to the account. Each row can be viewed, downloaded as a PDF, or emailed again.
Invoices and credit notes
Two types. An Invoice collects the charges raised since the last one; a Credit Note collects credits. They are generated separately, which is why a month with an adjustment produces two documents.
Reading the lines
| Line | Meaning |
|---|---|
| Subscription — … Core: … Tribes(n) | Your platform fee: the core amount plus the per-tribe amount times the number of billable tribes. |
| Metered usage — {item} — {month} — {n} {units} | Consumption for that month, with the quantity shown. |
| Metered usage discount | The saving from your organisation-pays-all arrangement. |
| Metered usage credit | An introductory credit against qualifying usage. |
| {Package} package and package credit | A usage package fee and the value it includes. |
Discounts and credits appear as their own negative lines rather than being netted off, so the full price and the saving are both visible.
Paying from the invoice
The PDF carries card and bank transfer instructions and a QR code that opens the card page, so an invoice forwarded to whoever holds the card is enough on its own.
Do not press Generate Invoices
If the totals do not add up
If an invoice ever warns that its total does not match the sum of its lines, contact support before paying it — that means it was altered after being issued.
Who receives them
Invoices go to the billing team members chosen in Billing Settings, plus any Additional Email Addresses you list there. Note that quotes, receipts and card requests go only to the team members — the additional addresses receive invoices, credit notes and reminders only.