Website Chatbots
Setting up a chatbot
Creating one, putting it on your website, and the difference between Draft, Active and Disabled.
Last updated September 2, 2026
Chatbots live under Websites. Press New Chatbot, then work through the three tabs — Settings, Tribes and Knowledge Sources.
A tribe is one location, branch or business unit inside your organisation — the word Gorilla Dash uses on every screen.
The settings that matter
| Field | What it does |
|---|---|
| Chatbot Name | What visitors see, unless you set separate header text. |
| Status | Draft, Active or Disabled. Only Active serves. |
| Attached Websites | Which of your sites it belongs to. |
| Enquiry Form | Which form captured enquiries are submitted to. |
| Greeting Message | The first thing a visitor sees. |
| Rules | Guidance on tone, what to promote, what to avoid. |
Rules are the most underused setting. "Always mention our free design consultation" or "never quote a price, offer a callback instead" shapes every reply.
Putting it on your site
The settings screen gives you a snippet to paste into your website, and a shareable link — a public page that opens straight into the chatbot, handy for testing or for an email campaign.
Appearance
Set the widget position, whether it opens minimised or expanded, its colour and its header text. The chat window's own wording appears in your business's language — but the assistant replies in whatever language the visitor writes in.
Allowed domains
Your attached websites are always allowed. Add extra domains if the widget needs to run somewhere else — a landing page host, for instance. Listing a domain also covers its subdomains.
Testing it
The test console lets you talk to it as a visitor and choose which tribe to test as, including testing with no tribe so you can see how it asks.
Turning it off
Set the status to Disabled. Do not try to switch it off by unticking every tribe — the form will not let you save that, because a chatbot attached to no tribes would be invisible with no explanation.