Understanding Your Bill
When you get billed
The monthly cycle, why usage arrives a month later, and when reminders go out.
Last updated October 14, 2026
Billing runs to a fixed monthly calendar. Knowing it explains why a charge you expected has not appeared yet.
| When | What happens |
|---|---|
| 1st of the month | Phone number rental and branded store fees are recorded for the month. |
| 2nd | Last month's email sends are settled. |
| 3rd | Last month's metered usage is turned into charges. |
| 4th | Invoices are generated and emailed. Automatic payments are taken. |
| 15th and 25th | Overdue reminders go out. |
Subscription charges accrue continuously through the month and are swept onto the invoice on the 4th along with everything else.
Usage is always billed in arrears
Monthly packages count by the whole month
Monthly packages such as AI Full Access and Agentic CRM are counted by the calendar month. A package that is in place on any day of a month counts for the whole of that month: it is available from the first day of the month it starts in until the last day of the month it ends in, and each of those months is billed at the full monthly fee with its full included usage. There is no part-month charge and no part-month refund.
The same holds when Gorilla Dash support sets a package's dates for you. A package support ends on the 10th stays available, and is billed, until the end of that month, and a package booked to start later in a month is available from the first of that month. A package booked to start in a later month is not available until that month begins.
Reminders
Where automated reminders are switched on, an account with an overdue invoice is emailed on the 15th and the 25th, at most once a week. The reminder counts only invoiced money — usage accruing this month does not make you overdue.
Who switches automatic payment and reminders on or off
Automatic payment on the 4th and the overdue reminders are both set by Gorilla Dash, for the organisation and for each tribe (a tribe is one location, branch or business unit inside your organisation). They are not shown on the Billing Settings page your own billing team uses. If you need either one changed for your organisation or a tribe, contact Gorilla Dash support and say which account it is for.
Invoices are emailed automatically
Each invoice is sent shortly after it is generated, with the PDF attached. Payment is due five days after the invoice date, and the email says so.