Enquiry Forms
Creating an enquiry form
Building the form that collects your leads, and the settings that decide where they go.
Last updated September 2, 2026
An enquiry form is what a customer fills in. Everything downstream — routing, notifications, reporting — is configured on the form, so it is worth setting up properly once.
The basics
| Setting | What it does |
|---|---|
| Form name | How you recognise it in the enquiry list and reports. |
| Enquiry subject | What the enquiry is called when it arrives. |
| Logo image | Branding on the form and its emails. |
| Notification email address | Where enquiries go when no tribe is set. |
One form per job
Separate forms for genuinely different things — a general enquiry, a quote request, a careers enquiry. The form is a reporting dimension, so a single catch-all form means you can never tell which of your pages actually produces business.
What to configure next
- The fields you ask for.
- The notifications — who is told, and what the customer receives.
- The thank you page.
- The categories and lifecycle stage people are given when they enquire.
TEST IT BY SUBMITTING ONE
Fill the form in yourself before it goes on a live page. Check the enquiry arrives, the notification reaches a real person, and the customer email reads properly — all three fail silently otherwise.