SMS Basics
Getting a sending number
A Gorilla Dash number or your own Twilio account, what each costs, and how tribes share one.
Last updated September 2, 2026
You cannot send anything without a number. In Communications settings, under SMS sender, there are two ways to get one.
| Option | What it means |
|---|---|
| Gorilla Dash number | We buy and manage a dedicated number for you. Rental and per-message usage are billed to your Gorilla Dash account. |
| Provider connection | You connect your own Twilio account. Your account, your billing — Gorilla Dash charges you nothing for the messages. |
A Gorilla Dash number
Press Get my Gorilla Dash number and confirm. Available in the United States, Australia and New Zealand. Australian and New Zealand numbers work straight away; United States numbers need carrier registration first.
Your own Twilio account
Connect with an Account SID and Auth Token, or an API key pair. You will also set the Phone Number and an Opt-out / compliance message, which is appended to every marketing message sent from the account. Use Verify to check the connection before you rely on it.
How tribes get a number
Under Send messages from you choose between:
- The organisation account — shared by every tribe. Simplest, and the default.
- Each tribe's own connected account — every tribe must set up its own number, and a tribe without one cannot send at all.
A tribe with its own number always uses it. The setting only decides what happens for tribes that do not have one.
"Phone Numbers" is not your numbers
Giving a number up
Disconnecting a Gorilla Dash number releases it permanently — you cannot get the same number back. Rental billing stops after the current month.