Going Live
Watching a workflow, and fixing one that is wrong
Reading what a workflow has done, checking it on a contact, and the usual causes when nothing is happening.
Last updated September 2, 2026
An automation runs quietly, which is the point and also the risk. The dashboard shows what your workflows are doing; a contact's own record shows what happened to them.
Checking one person
A contact's profile shows the automations they are in and what has been sent. When somebody says they got the wrong email, that timeline is the fastest answer — and usually shows they were enrolled by a trigger nobody expected.
Nothing is happening
| Check | Why |
|---|---|
| Is it live? | A draft or a workflow still in test mode sends nothing. |
| Does anybody meet the trigger? | A bucket with nobody in it enrols nobody. |
| Is the first step a long wait? | A seven-day wait looks like nothing for a week. |
| Are people being stopped immediately? | A stop condition that is too broad removes everyone on entry. |
| Are the recipients excluded? | Unsubscribed, bounced or marketing-off contacts are skipped like any other send. |
Too much is happening
- Check enroll once — without it, repeat triggers mean repeat sequences.
- Check the trigger's optional filter is not empty when you meant to narrow it.
- Check nobody backfilled it.
PAUSE FIRST, INVESTIGATE SECOND
If a live workflow is doing something wrong, take it out of live before working out why. Every minute it runs is more customers receiving the thing you are trying to stop.