Enquiry Basics
Block spam enquiries
Mark an enquiry as spam so it doesn’t count toward your numbers and future messages from that sender are filtered automatically. You can also unblock a sender later or request a domain-wide block.
Last updated October 1, 2026
Stop ads and other junk from appearing in your Enquiries and prevent them from counting toward your totals.
Block a spam enquiry
- Open your Enquiries list.
- Find the spam enquiry and choose the option to block the sender/email.
What happens when you block
- The enquiry is removed from your totals.
- Any future enquiries from the same email address are automatically marked as spam.
- You will not receive notifications for those future enquiries.
Unblock a sender
- In your Enquiries list, select Show spam.
- Find the blocked enquiry and select Unblock next to it.
Request a domain block
If spam is coming from a particular domain (for example, example.com), contact Support to request a domain-wide block.
Built-in spam filtering
Your website forms are protected by Google reCAPTCHA and honeypot fields to reduce automated spam.