Subscriptions & Billing
Vendor payments, transactions and balance
Reading a vendor subscription's money: what has been charged, what is owed, and what to do when a payment fails.
Last updated September 2, 2026
A vendor's subscription carries the same billing detail as any other membership: the package, the billing cycle, the amount, the start and end dates, the transactions and the balance.
Reading the balance
| What you see | What it means |
|---|---|
| A zero balance | They are up to date. |
| An outstanding balance | Charges have been raised and not paid. |
| Transactions with no recent charge | The subscription may have ended or been paused. |
Payment methods
A card or direct debit is held against the subscription. When one fails, a card request can be sent so the vendor updates it themselves — that is far quicker than an email chain, and nobody at your end handles their card details.
When a vendor stops paying
- Check the payment method first — most failures are an expired card, not a decision.
- Send a card request.
- If it is genuinely unpaid, decide whether to pause the vendor so the listing comes down.
- Tell them what has happened. A listing that quietly disappears generates a complaint; one you warned about generates a payment.
AN UNPAID VENDOR STAYS LISTED UNTIL SOMEBODY ACTS
Billing and visibility are separate. A subscription in arrears does not take the listing down on its own — check the receivables report against the directory now and then.