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Payments & Collection

Automatic payments

The switch that decides whether a member is ever charged — and why adding a card is not the same thing.

Last updated September 2, 2026

Every member has an automatic-payment switch. The member page shows it as a badge — Auto Payments: On or Auto Payments: Off — and the members list has an Automatic Payment column so you can scan for it.

It defaults to off

ADDING A CARD DOES NOT SWITCH IT ON

These are two separate things. A member can have a perfectly good card saved and still never be charged, because automatic payments were left off. Whenever you add or request a card, check the switch as well.

Turning it on

From the members list, the row menu has Enable Auto Payment and Disable Auto Payment, so you can fix several members without opening each one.

When to leave it off

The member pays by bank transfer or cheque, and you enter payments manually.
You are in a dispute and do not want to take money while it is unresolved.
Before you record a refund — see the guide on refunds.

Finding the ones that are off

The Cash Position screen spells this out on the Coming Due tab: it tells you how much is scheduled that will not collect automatically because there is no card on file or automatic payments are off. That figure is the fastest way to find money you are about to not collect.

Next · Payments & CollectionCards and bank accounts