The pet retailer ranked No. 41 on Forbes’ Best Customer Service list and No. 51 on the Franchise Times Top 400, extending two impressive recognition streaks.
- Pet Supplies Plus ranks No. 41 on Forbes’ Best Customer Service list.
- Recognized on Franchise Times Top 400 for 23 consecutive years.
- Focus on customer experience and community involvement drives success.
Pet Supplies Plus has earned two prominent spots in the latest industry rankings, adding to a track record that spans more than two decades. The Livonia, Michigan-based pet retailer ranked No. 41 on Forbes’ Best Customer Service list for the fourth consecutive year and No. 51 on the Franchise Times Top 400 for the 23rd consecutive year. The company said it was the highest-ranked pet retailer on both lists.
The recognition reflects different aspects of the business. Forbes’ Best Customer Service list evaluates consumer experiences with brands, including personal interaction, service speed and issue resolution. The Franchise Times Top 400 ranks the largest U.S.-based franchise systems by global systemwide sales. Together, the rankings recognize both the customer-facing experience and the scale of the company’s franchise operation.
Pet Supplies Plus operates more than 725 locally owned and corporate stores across the United States. The company attributes its customer service approach in part to ongoing team training in pet nutrition, wellness and everyday care. That knowledge allows store employees to offer tailored guidance to customers choosing food, supplies and other products for their pets. CEO Chris Rowland said everyday interactions, from answering questions to helping customers find appropriate care, are central to building lasting relationships.
The brand’s community involvement also extends beyond retail transactions. Its stores host monthly pet adoption events, work with local shelters and rescue organizations, and participate in in-store recycling initiatives. These efforts reflect a business model that connects pet care with neighborhood involvement. Maintaining that trust across hundreds of locations requires consistent attention to customer feedback, an area where the Reputation Management feature available through Gorilla Dash can help franchise operators organize and monitor their online reputation.
The latest rankings add to Pet Supplies Plus’s record of industry recognition while the company continues to seek single- and multi-unit franchise owners. With more than 725 locations, its challenge is to maintain a consistent customer experience while supporting a broad network of stores. The company’s latest honors suggest that service quality and community relationships remain important parts of its approach to national growth.
Key Facts:
| Forbes Ranking | Pet Supplies Plus ranked No. 41 on the Best Customer Service list for four years in a row. |
|---|---|
| Franchise Times Ranking | Secured No. 51 on the Top 400 list, maintaining placement for 23 consecutive years. |
| Number of Stores | Pet Supplies Plus operates more than 725 stores nationwide, both locally owned and corporate. |
| Community Involvement | Engages in local community activities, including adoption events and partnerships with shelters. |
| Sustainability Initiatives | Promotes sustainability through in-store recycling programs and other green initiatives. |
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