After nearly a decade as a customer, Tony Baron has bought the Southwest Ohio franchise, taking over an established business serving the Dayton and Cincinnati regions.
- Tony Baron purchased Southwest Ohio's Pet Butler franchise.
- Transition from a 20-year corporate career to business ownership.
- Pet Butler's legacy continues with a new owner.
After more than 20 years in corporate roles, Tony Baron decided to pursue business ownership through a company he already knew from personal experience. Baron has purchased Pet Butler’s Southwest Ohio franchise from Todd Figgins and RJ McKay, taking over an established operation serving residential and commercial customers across the Dayton and Cincinnati region. The business provides pet waste removal and related pet care services, making the acquisition a career change built around a familiar local service.
Baron had been a Pet Butler customer for nearly a decade before considering franchise ownership. As he explored business opportunities, his experience with the brand helped shape his decision. He said the reputation Figgins and McKay had built, along with their customer relationships and the strength of the existing operation, made the franchise an appealing investment. Rather than starting from scratch, he was able to acquire a business with an established presence in its market.
The previous owners developed the territory before transferring it to Baron, who plans to continue serving customers while building on the relationships and community connections already in place. The transition illustrates one of the practical advantages of franchise resales: an incoming owner can take responsibility for an existing business while customers continue receiving familiar services. Maintaining that continuity will depend on preserving service standards and earning customers’ confidence under new ownership.
Mark Potocki, Pet Butler’s vice president of business development, described the transaction as a continuation rather than a replacement of the previous owners’ work. He said successful franchise resales allow sellers to move on to their next chapter while buyers inherit an established operation and customers continue receiving the service they expect. In a recurring-service business, where trust and reliable delivery are central to customer retention, a carefully managed handover can be particularly important.
As Baron takes over the Southwest Ohio territory, maintaining strong customer relationships will be central to the business’s next chapter. The Reputation Management feature available through Gorilla Dash offers franchise businesses a way to monitor customer feedback and keep service perceptions in view across their operations. It is a potential resource for franchise operators generally, not an indication that Pet Butler uses the platform. For Baron, the immediate opportunity is to build on the foundation left by Figgins and McKay while continuing to serve pet owners across the region.
Key Facts:
| Franchise Purchase | Tony Baron purchased Pet Butler's Southwest Ohio franchise from Todd Figgins and RJ McKay. |
|---|---|
| Career Transition | Baron shifted from a 20-year corporate career to business ownership with this purchase. |
| Previous Customer | Baron has been a Pet Butler customer for nearly a decade before buying the franchise. |
| Legacy Continuation | The purchase aims to continue the reputation and relationships built by the previous owners. |
| Community Presence | Baron plans to enhance community ties while maintaining the high standards set by his predecessors. |
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