Appointments
Let Customers Book Appointments With Ease — Across Your Entire Network
Franchise Appointment Booking System
Gorilla Dash includes a powerful appointment booking system designed specifically for franchise networks. Customers can quickly choose the service they need, select the closest location, and instantly see available times — all based on rules set by head office or individual franchisees. Appointment types can have different durations, preparation times, blackout periods, staff requirements, and custom fields. Franchisees manage their own calendars, while franchisors get a complete view of what’s booked across the entire network. No more manual scheduling, no more conflicting times, and no more lost opportunities. Automatic reminders are sent to both the customer and the franchisee, improving attendance and ensuring every team is prepared for their upcoming appointments.
What's included?
- Network-Wide Availability: Customers can see open appointment times across every franchise location.
- Flexible Rules: Appointment lengths, buffers, prep times, and available hours can be customised per service and location.
- Automated Reminders: Notifications sent to both the franchisee and the customer reduce no-shows and improve efficiency.
“Our booking rate skyrocketed once customers could see available times instantly. It’s simple, fast, and franchisees love the calendar visibility.”
— Evan Foster
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Scheduling That Works for Franchisors and Franchisees
A flexible appointment engine built for real-world franchise operations.
“The flexibility in timing rules and availability makes it perfect for multi-location franchise scheduling.”
Appointments are one of the most common customer touchpoints — and one of the easiest to get wrong without the right tools. Gorilla Dash ensures your network always provides a smooth, consistent booking experience. Customers first choose their appointment type, then the closest location, and finally the time slot that works for them. The system checks availability instantly, based on rules you define: duration, buffers, staff allocation, open hours, and custom schedules. Franchisees get a clean calendar view with all upcoming appointments. Franchisors get a complete overview of the network’s pipeline, helping with forecasting, staffing, and operational efficiency. Automated reminders keep everyone on track.
Case Study:How a Tech Repair Franchise Streamlined Bookings Across 40+ Locations
A national tech repair franchise struggled with inconsistent appointment booking. Customers had to call stores directly, staff manually checked calendars, and double-bookings were common. There was no central view of upcoming appointments, and lead time between booking and repair was often too long.
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