Scooter's Coffee has moved its digital ordering system onto Olo, the restaurant commerce platform, completing the migration across all of its more than 900 locations in under 90 days. Olo's Ordering product now runs the backend for Scooter's mobile app, while Olo Rails powers the brand's first marketplace delivery channel across participating stores.
The rollout required Olo to build out a fully customizable menu with modifier management, configure point-of-sale routing and onboard every location nationwide, all while keeping Scooter's on the original launch timeline it had set for its marketplace delivery channel. Scooter's chose Olo specifically for its 99.99% uptime and infrastructure built to handle the transaction volume and complexity of a large franchise system.
Tyler Marpes, Vice President of Technology at Scooter's Coffee, described real partnership as what happens when no one is watching, in preparation for when they are, and said watching Olo stand up the brand's full menu and every modifier quickly and seamlessly was exactly that in practice. Noah Glass, Founder and CEO of Olo, said Scooter's built its brand on being Amazingly Fast, and that delivering on that promise across 900-plus locations requires technology that doesn't disrupt operations or the guest experience, calling high transaction volume and franchise complexity exactly what Olo is built to handle.
Beyond the app backend, Scooter's now uses Olo for content and menu management and point-of-sale integration through the platform's APIs, giving the brand a single system to update pricing, seasonal drinks and promotions across every location rather than pushing changes store by store. The Olo Rails integration also lays the groundwork for expanded delivery access, following a separate delivery partnership Scooter's struck with DoorDash, which made the chain's menu available for delivery for the first time through participating locations.
Migrating an entire ordering system across hundreds of franchise locations without disrupting daily operations depends on the underlying systems actually talking to each other cleanly. Gorilla Dash offers an Integrations feature designed to help franchise brands connect ordering, POS and delivery systems seamlessly, supporting the kind of large-scale technology transition Scooter's just completed with Olo.