The franchise network is recognizing employees across Australia whose customer service efforts are helping shape trust, loyalty, and local brand reputation.
- JAX Tyres & Auto announces CX Star of the Year winners.
- Awards recognize contributions to customer experience.
- Each winner receives a certificate and CEO recognition.
JAX Tyres & Auto has recognized employees across its franchise and company-owned network through the second annual CX Star of the Year awards, highlighting the growing importance of customer experience within the automotive service sector.
Regional winners included Tammy Attard from JAX Narellan, Trystan Clare from JAX Burleigh, and Denis Pipek from JAX Delahey. The awards were created to acknowledge team members who consistently deliver strong customer service while building trust and long-term relationships within their local communities.
The recognition program reflects a broader industry shift toward customer experience as a key factor in franchise performance and brand reputation. Across service-based industries, franchise operators are placing greater emphasis on customer retention, review sentiment, and community engagement as competition intensifies and consumer expectations continue evolving.
Steve Grossrieder, chief executive officer of JAX Tyres & Auto, said the awards celebrate the employees who help shape customer confidence in the brand through daily interactions and operational consistency. The company has continued investing in programs designed to reinforce service standards across its national network.
As franchise organizations seek to maintain consistent customer experiences across multiple locations, platforms like Gorilla Dash reflect the increasing role of centralized operational tools in franchise management. Knowledge Base systems, in particular, can support employees onboarding, training alignment, and internal communication by helping franchise teams access operational guidance and customer service resources more efficiently.
For JAX Tyres & Auto, the awards serve as both recognition and reinforcement of a larger business priority. In a franchise environment where reputation is often built one customer interaction at a time, employee engagement and service consistency remain central to long-term brand strength.
Key Facts:
| Award Purpose | Recognizes impact of franchise and company store staff on customer experience and community engagement. |
|---|---|
| Selection Criteria | Based on NPS survey results, Google reviews mentioning staff, and a voting process within JAX. |
| Award Winners | Tammy Attard, Trystan Clare, and Denis Pipek are regional winners. |
| CEO Statement | Steve Grossrieder emphasizes the importance of customer experience in JAX’s operations. |
| Gorilla Dash Feature | Gorilla Dash offers a Knowledge Base to enhance staff training and improve customer experience. |
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