After more than two decades advising franchise owners, Jonathan Steward made a defining career shift by stepping into ownership himself. Introduced to franchising in 1999, he spent 25 years in operations roles with major brands such as Dairy Queen, Great Clips, and Planet Fitness. Over time, he developed a deep understanding of the systems and strategies that drive performance, eventually earning his Certified Franchise Executive designation and becoming an advocate for the franchise model.
His perspective was further shaped during his graduate studies in 2016, when he authored a thesis examining the role of collaboration in franchise success. The research found that franchisors who foster strong relationships, peer engagement, and a sense of shared purpose consistently outperform those that do not. Reflecting on his career, Steward said he felt compelled to apply his own advice, describing the move into ownership as the natural culmination of years spent guiding others.
That transition took shape through a partnership with his brother, Jim, as they acquired a Mr. Handyman franchise and later expanded into a 17-territory Mosquito Shield operation. The brothers divided responsibilities across both brands while maintaining a unified leadership philosophy centered on collaboration, accountability, and team empowerment. Their structure allows them to balance operational demands while building a scalable business model.
Steward’s approach to leadership emphasizes listening and shared responsibility. “I work for my team, not the other way around,” he said, underscoring the importance of engagement and communication. Regular team interactions and feedback sessions play a central role in shaping decision-making and maintaining alignment across both organizations.
Managing two brands with different revenue cycles has also influenced their financial strategy. While Mosquito Shield operates on a seasonal basis, the steady demand for home repair services through Mr. Handyman provides balance throughout the year. Steward views franchising as a pathway to long-term stability and generational opportunity, particularly when supported by disciplined management and strong relationships.
His journey reflects a broader evolution within franchising, where experienced professionals are increasingly stepping into ownership roles. By combining operational expertise with a collaborative mindset, Steward demonstrates how multi-brand strategies can create resilience and sustainable growth in a competitive market.
