For more than a decade, Albano Mahilaj built a career in real estate and finance, steadily advancing through the corporate ranks. Yet despite professional progress, he felt increasingly disconnected from the work he was doing. The experience led him to reconsider his priorities and begin exploring opportunities that would allow him to build something meaningful while serving his community.
That search ultimately led him to Right at Home, a global provider of in home care services for seniors and adults with disabilities. Mahilaj recalls that his introduction to the company was immediate and decisive. “Right at Home was the only company that I interviewed with in the home care world,” he said. “I didn’t have to interview with anybody else.” The company’s mission and structure aligned closely with what he had been seeking in a business.
What reinforced his decision was the consistency of the message he heard throughout the discovery process. Conversations with franchise development leaders and existing franchise owners all conveyed the same commitment to service and support. For Mahilaj, that shared perspective built confidence that he was entering a network focused on collaboration and long term success.
Support from the brand and fellow franchisees played a crucial role as he launched his Cleveland area operation. Mahilaj credits the company’s training programs and ongoing guidance with helping him navigate the early stages of ownership. “Not only does Right at Home give you the formula,” he explained, “but there is someone there with you from the beginning.” Through performance groups and peer collaboration, he continues to exchange insights with other franchise owners facing similar challenges.
Beyond the operational framework, Mahilaj believes the heart of the business lies in relationships. He spends time visiting hospitals, meeting with clients, and building connections throughout the community his office serves. These interactions reinforce his belief that home care is not simply a service but a responsibility to families who rely on dependable support.
Reflecting on his journey, Mahilaj offers a clear perspective for aspiring entrepreneurs considering franchising. Financial success may follow, he says, but it cannot be the sole motivation. “If you’re in it for the money, you’re going to make money. But if you’re only in it for the money, you are going to suffer.” For him, the true reward comes from knowing that his business is improving the lives of people in his community each day.
