In September, we had the opportunity to travel and meet some of our best customers at a United Franchise Group conference in Melbourne, Australia.
We love connecting with our customers face-to-face. As a tech company that conducts most business via email or Zoom call, it’s always nice to stretch our legs and shake hands.
In an informal setting like a conference, we always get a lot of great feedback when we meet people like you who use Gorilla Dash every day. We came back with suitcases of new ideas and inspiration to make Gorilla Dash more powerful and easier to use.
Of course, we love the excuse to sightsee in a new city and experience interesting cuisine!
This conference had a bonus: It was the first time our entire team met in person!
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The Gorilla Dash Team: From left, Mark Li, Anthony Gherghetta, Shane Liu, Kris Harris, and Casper Lai. |
Quick Gorilla Dash Guide
How to get help with Gorilla Dash
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If you’re struggling with Gorilla Dash (and don’t have a franchise conference in your future), there are a couple of ways to ask for help. |
Search for the guideFirst, most franchises have a robust collection of how-to videos for Gorilla Dash in the Knowledge Base. Search for a particular topic by entering a keyword in the search field at the top. Or browse topics within each section. There should be a category called “Gorilla Dash Training.” If you’ve been a part of your franchise for a while, search for the topic of interest in your email inbox. This newsletter goes out twice a month and has covered every tool in the Gorilla Dash, so there’s a good chance we provided some insight on your issue! Submit a help ticketIf you’re really stuck, go to your Dashboard and look for the question mark in the bottom right corner. This will let you ask a specific question. For how-to questions, your franchise will reach out to help you. If your question has to do with improving Gorilla Dash or making a process work better, those questions directly come to us. If we can add a button or save you a step to make a repetitive task less cumbersome, we’re here for it! Let us know how we can make Gorilla Dash easier to use! Will we see you at the next conference?If you see us at an upcoming conference, don’t be shy! We’d love to meet you and hear about your experience with Gorilla Dash. Listening to our customers (even the complaints) is how we’ve made Gorilla Dash as robust and user-friendly as it is now. We want to hear it all! And please share with us your best tips for making business conferences interesting and worthwhile. We see a lot more travel in our future. May your hotel rooms be spotless and your layovers few,
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