Paul Davis Restoration has spent nearly six decades proving that scale does not have to come at the expense of culture. Founded in 1966, the brand has grown into a network of more than 365 franchise locations across the United States and Canada, operating in a highly competitive property restoration industry. Despite its size, the company has remained anchored in a people first philosophy that emphasizes trust, collaboration, and clear communication at every level of the organization.
For John Conway, the brand’s Franchise Development Director, restoration goes far beyond repairing damage caused by fire, water, or storms. He describes the work as restoring peace of mind during moments when customers are often overwhelmed and vulnerable. That mindset shapes how teams approach their work and how franchisees are supported, reinforcing the idea that empathy and professionalism are as essential as technical expertise.
Daily huddles play a central role in keeping teams aligned across the system. These brief meetings allow employees to celebrate wins, address challenges, and revisit the company’s guiding principles, known internally as the 10 Serving Basics. By reinforcing shared values each day, Paul Davis creates consistency across its locations while empowering employees to act as stewards of the brand’s reputation in their local markets.
Training is another pillar of the company’s culture. At its Jacksonville, Florida training center, franchisees and team members receive hands on instruction that blends technical skills with leadership development. Franchise owners are also encouraged to participate in councils and focus groups, giving them a voice in shaping policies and operational improvements. This two way dialogue has helped the brand evolve while keeping franchisees engaged and invested in its long term direction.
Beyond its internal operations, Paul Davis extends its values into the communities it serves. Through its Annual Disaster Giving Program, the company donates significant funds each year to the American Red Cross and supports other charitable organizations focused on health and disaster relief. These efforts reflect a broader commitment to service that resonates with franchisees and customers alike. In an industry defined by urgency and trust, Paul Davis Restoration continues to show that strong culture can be a powerful foundation for sustainable growth.
