We get the frustration something tiny breaks, you fire off an email, then you wait, wondering if you’ll ever hear back.
In a franchise the size of your company, it’s easy for a single request to get buried in the wrong inbox. Nobody has time for email tag.
That’s why we levelled up support tickets to keep things faster and simpler.
Drop a support ticket straight from Gorilla Dash, choose a category and your request gets to the right place the first time. It’s cleaner for you, easier for the team to manage internally.
The best part; you can expect a response within 24 hours.
There are two kinds of help you can ask for in Gorilla Dash.
Gorilla Dash Support
This includes issues with the platform, bugs, access and things not behaving as we planned. These tickets come straight to the Gorilla Dash team.
Support from your Franchise
These would be your how-to questions, workflow help and best practices inside your business. These get routed to the right person in the main office of your franchise.
If you ever need to reach us directly, support@gorilladash.com is the right address. But I’ll warn you it’s the slower way to get our attention.
Quick Gorilla Dash Guide
Submit a Support Ticket
Skip the email chase; log a ticket that routes to the right people straight away.
When you first login to Gorilla Dash, look for the Submit Support Ticket button at the bottom right.
Where should this ticket go?
Here you’ll choose Gorilla Dash Support (see above for what we can help with) or help directly from your franchise.
Select the category
Your franchise has set up categories based on the support structure of the business. Choose the right one to get started
Describe your issue
Be sure to include as many details about your issue as you can.
If you have screenshots of the problem, save them to your computer then upload them in Attach files.
Click Submit Ticket to send it off.
Support that feels like a shortcut, not a side quest
Support tickets mean fewer dropped threads, faster fixes and less time stuck in limbo. That helps your business get back to serving customers.
Plus, it helps the franchise spot patterns, coach better and reduce repeat issues across locations.
May your tickets be speedy!
Daniel Norton
Email Daniel@gorilladash.com