In West Palm Beach, a new homecare provider has arrived. SYNERGY HomeCare is now serving the area under the ownership of Frecks, Lisemene, and Sarah Bertrand. Each has left established careers in technology, healthcare, and accounting to build a franchise grounded in compassion and community service.
The Bertrands saw the growing need firsthand as they volunteered in Palm Beach. They noticed aging residents struggling without sufficient help. With Baby Boomers turning sixty-five in large numbers and many of them preferring to stay in their own homes, the trio felt compelled to build something that would meet that need in their neighborhood.
Their new location will cover Palm Beach, Lake Park, Riviera Beach, and Singer Island. The services will range from companion care to personal care and respite care. The goal is not only to assist with daily tasks but to ease loneliness and offer dignity to clients who want to maintain independence in familiar surroundings.
Lisemene Bertrand said that their community feels like family to them. She explained that their years of volunteer work taught them much about what older people need. Frecks and Sarah added that small acts of help with errands, light housekeeping, even conversation under friendly care can mean more than many realize.
The Bertrand family bring a diverse set of skills to their work. Frecks previously worked in IT at a large company. Lisemene has experience as a Certified Nursing Assistant. Sarah comes from an accounting background in the auto industry. Their combined knowledge informs both the business side of running a franchise and the personal side of delivering care.
SYNERGY HomeCare is part of a larger franchise network offering in-home services across the United States. This expansion in West Palm Beach is an example of how the brand grows its presence through local ownership rooted in service and empathy. For residents who want to age at home rather than enter institutional care settings, this model delivers meaningful support with warmth, professionalism, and community values.