Robert and Regina Mathews did not set out to become franchise owners. What brought them into business together was a shared commitment to respect, integrity, and a customer first mindset that shaped both their marriage and their professional lives. In 2013, they joined the Mr. Appliance franchise system, combining Robert’s background in appliance repair with Regina’s expertise in logistics and finance. The structure of the home services model appealed to them, offering flexibility without the overhead of a traditional storefront and allowing them to build a business rooted in reliability and trust.
Starting in the Cleveland area, the Mathews steadily expanded their operation as demand for dependable appliance repair continued to grow. What began as a single location has since developed into five territories supported by a team of 27 employees. “We didn’t expect to grow this fast,” Robert has said, pointing to the strength of the Mr. Appliance brand and the support provided through the Neighborly network. That foundation helped the couple focus on execution rather than constantly reinventing their processes.
Clear roles within the business have been central to their success. Robert oversees daily operations, technician scheduling, and service quality, ensuring that customer expectations are consistently met. Regina manages financial planning and analysis, keeping the business disciplined and sustainable. Their complementary skill sets allow decisions to be made efficiently while maintaining alignment on long term goals.
The business reached a new level in 2024 when Regina transitioned into the company full time. Her increased involvement coincided with stronger financial performance and improved operational efficiency. Looking back, Robert has said that bringing Regina into the day to day sooner might have accelerated their growth even further. Together, the Mathews exemplify how shared values, clearly defined responsibilities, and a proven franchise model can support steady expansion in the home services sector.
