Franchise Industry NewsGorilla Dash
last yearHow to Build Unstoppable Franchise Brands: Lessons from Mary Kennedy Thompson
Mary Kennedy Thompson, CEO of BNI Global and Chair-Elect of the International Franchise Association, shares key strategic lessons. Drawing from her background as a multi-unit franchisee at Cookies by Design and her executive roles at Mr. Rooter and Neighborly, she advocates for relationship-building, owner empowerment, immersive empathy, and thoughtful change management as the cornerstones of successful franchising.