Who gets told what — Gorilla Dash

The Notifications tab decides who hears about activity at this tribe. You can name team members, type in extra addresses, or both.

Empty does not mean nobody

THE RULE ON THE SCREEN

If none are selected, all tribe admins are notified. Leaving a box blank is a sensible default, not a way to switch notifications off.

Setting	Receives	If left blank
Enquiry & File Upload Recipients	New enquiries, uploaded files, appointment bookings, unknown-caller alerts	Falls back to the organisation's email address
Main notification SMS number	A text for each new enquiry	No text is sent at all
Email Marketing Notifications	Told when a campaign is pushed to this tribe	Every active tribe administrator
Social Media Notifications	Told when a social post is pushed to this tribe	Every active tribe administrator

Online store orders are separate again — those go to the address on Tribe Store Settings, falling back to the enquiry recipients, then to the organisation.

Only team members with an email can be picked

The team member lists come from your Organisation Chart and only offer people who have an email address on their record. Somebody missing from the list needs their email adding there, not here.

NEVER PUT A COMMA INSIDE AN ADDRESS

Extra addresses are stored as one comma-separated list, so a comma typed inside an entry splits it into two broken recipients and neither receives anything. Type plain addresses only — no names, no angle brackets.

The customer's acknowledgement

By default the enquiry form sends its own reply to the customer. Switch on Use custom enquiry response email to override it for this tribe, with your own subject and message. Turning the switch back off keeps what you wrote — it just stops using it.

You can personalise it with {{tribe.name}}, {{organisation.name}}, {{person.first_name}}, {{person.last_name}}, {{person.email}} and {{person.mobile}}.

Unknown callers

The Settings tab can email tribe administrators a form whenever an inbound call cannot be matched to an existing contact, so somebody can capture the details. If a notification SMS number is set, the link is texted too.

THAT LINK OPENS WITHOUT A LOGIN

It has to, so whoever answered the phone can use it from a mobile without signing in. Treat the email as sensitive and do not forward it outside the tribe.

The same tab has an unsubscribe list for people who no longer want those alerts. If everybody unsubscribes, nothing is sent to anyone — including the text message.