Tribes close, franchisees leave, sites get consolidated. Gorilla Dash handles all of it by changing the status rather than destroying anything.
Delete Tribe is not a delete
THE CONFIRMATION IS MISLEADING
It warns "This will be permanent". It is not. Delete Tribe sets the status to Deleted and nothing else — no data is removed, and the tribe can be brought back at any time.
Everything belonging to that tribe survives: its customers, enquiries, sales, calls, reviews, orders and history. It simply stops billing, drops off your website and chatbot, stops receiving campaigns, stops syncing reviews, and disappears from search.
Bringing one back
- On the tribe list, tick Show Deleted.
- Open the tribe and go to its Tribe Settings.
- Set the Status back to Active, or Testing if it is not trading yet.
- Check its website connections and opening hours before it goes live again.
Choosing the right status
| Situation | Use |
|---|---|
| Closed for a refit, reopening later | Paused |
| Franchisee gone, site may be resold | Paused |
| Closed for good | Deleted |
| Being set up, not trading yet | Testing |
| Built and advertised, opening shortly | Opening Soon — note this bills |
Before you close one
- Decide what happens to its customers — they stay attached to it, so consider moving them to the tribe that will look after them.
- Check whether it has memberships still billing. Once the tribe is Paused or Deleted, Gorilla Dash stops charging its members' saved cards automatically, but any charges already on a member's account stay there until you remove them, and they will be collected if the tribe is set back to Active.
- Open its Tribe Store Settings and set Main Store Payment Settings to Disabled. This stops online payments to the tribe's main store and its membership charges, whatever its status. A branded store the tribe runs has its own payment setting, so disable that on the branded store's settings as well.
- Point its web address somewhere sensible if the page was advertised.
- Remove its team members' access if they are leaving too.
What is genuinely irreversible
THESE CANNOT BE UNDONE — UNLIKE DELETING A TRIBE