Ticket not found in your Organization’s support dashboard

If a ticket number can’t be found in your Organization’s support dashboard, it may have been submitted to the wrong queue.

Why this happens

Tickets only appear in the queue they were submitted to:

• Tickets sent directly to Gorilla Dash Support do not appear in an Organization’s dashboard. They show under the submitter’s My Support Tickets when they log in.
• An Organization can only see tickets that were submitted to their Organization’s Support team.

Make tickets visible to your Organization

When you want your Organization to track a ticket, submit it to your Organization’s Support team (not to Gorilla Dash Support).

Can’t find a specific ticket?

• Ask the submitter to check their My Support Tickets view after logging in.
• If a ticket number still can’t be located, provide a screenshot of the submission confirmation or ticket page to help Support identify where it was submitted.