Review settings exist at organisation level and at tribe level, so head office can set the approach and a location can differ where it genuinely needs to.
| Setting | What it controls |
|---|---|
| Automated reviews | Whether requests go out after a completed order. |
| Request platforms | Where customers are sent to review. |
| Maximum order age | How old a job can be and still trigger a request. |
| Request review button | Whether your team can send one by hand. |
| Review page path | The address of your review page. |
| Yelp sync | Whether Yelp reviews are pulled in, and how often. |
| AI prompt | The instructions behind generated replies. |
The AI prompt
Editing the prompt is how generated replies stop sounding generic. Tell it how your business talks, what to always include — an invitation to get in touch directly, for instance — and what never to say.
Yelp sync frequency
Yelp reviews are pulled on a schedule rather than instantly. Set a frequency that matches how much Yelp matters to your trade — daily is plenty for most businesses.
DECIDE ONCE, NETWORK-WIDE