The review list gathers everything from every connected platform. In a network it covers every tribe, so head office can see the whole picture and a tribe sees their own.

Filtering

• Platform — all, or one.
• Rating — highest or lowest rated first.
• Sentiment — positive or negative.
• Tribe — one location, or all of them.
• Status — including replied and unreplied.

The order to work in

1. Negative and unanswered, today. This is the only genuinely urgent category.
2. Positive and unanswered — a short thank you is worth more than people think, and it is visible to everyone reading.
3. Anything mentioning a specific problem, which is a job for somebody other than whoever replies.

Exporting

Reviews can be downloaded as a spreadsheet — useful for a quarterly read-through, or for pulling quotes for marketing where the platform allows it.