The dashboard covers the whole network: totals, averages, response rates, the mix of positive and negative, and how each tribe compares.
The comparisons that matter
| Ranking | Tells you |
|---|---|
| Most reviews | Who is actually asking. |
| Least reviews | Where the opportunity is. Almost always the more useful list. |
| Highest rated | Who is doing the work well. |
| Lowest rated | Where to look, gently, before it becomes a pattern. |
| Response rate | Who is engaging with what customers say. |
Periods
Analytics run over 2, 3, 12 or 24 months. Use a long window for rating — it moves slowly — and a short one for volume and response rate, which respond to effort within weeks.
Using it with the network
- Share the volume table, not the rating table. Volume is within a tribe's control this month; rating is not.
- Ask the tribes with the most reviews what they actually do — it is usually one habit, and it transfers.
- Treat a low response rate as a training issue, not a performance one. Most people simply have not been told it is their job.
A TRIBE WITH NO REVIEWS MAY NOT BE CONNECTED