Payments taken outside Gorilla Dash

Payments are not always taken through Gorilla Dash. Somebody charges a card in the gateway's own dashboard, or a member pays through a payment link. Those payments can be read back onto member accounts automatically.

Switching it on

In Membership Settings, turn on Read payments taken directly in Stripe onto member accounts. It only reaches gateway accounts connected to Gorilla Dash.

Confident matches only

A payment is matched to a member by the member reference on the payment, then the gateway customer, then the billing email. Anything ambiguous is held for review rather than guessed — which is the behaviour you want, because a payment credited to the wrong member is far worse than one waiting a day.

The review queue

Stripe Payments To Review lists the unmatched ones, with a Why It Needs You column explaining each. Assign one to a member and it lands on their account immediately; dismiss the ones that are not membership payments at all.

AN EMPTY QUEUE IS NOT THE SAME AS NOTHING TO DO

If this feature is switched off, payments taken in the gateway never reach the ledger at all and members appear to owe money they have already paid. Check the setting before concluding your members are behind.

The manual alternative

Any payment received outside the gateway — bank transfer, cheque, cash — still has to be entered by hand with Add Payment on the member.