How to log in, reset your password, and resolve account lockouts

This article covers the full login process for Gorilla Dash — including your first-time activation, resetting a forgotten password, troubleshooting MFA issues, and what to do if your account gets locked out.

First-time login: activating your account

When your account is created, Gorilla Dash sends an activation email to the address your administrator registered. You must complete activation before you can log in for the first time.

1. Check your inbox (and spam/junk folder) for an email from support@gorilladash.com with the subject "Activate your Gorilla Dash account".
2. Click the activation link inside the email. This link expires after 24 hours.
3. Set your password on the screen that opens, then click Save.
4. You will be redirected to the Gorilla Dash login page. Enter your email and new password to sign in.

📝 Note: If you do not receive the activation email within 10 minutes, ask your platform administrator or contact support@gorilladash.com to resend it.

Logging in

1. Go to your brand's Gorilla Dash login URL (provided by your administrator).
2. Enter your registered email address and password.
3. If multi-factor authentication (MFA) is enabled, you will be prompted to enter a one-time code from your authenticator app.
4. Click Sign In.

💡 Tip: Use a password manager to avoid lockouts from mistyped credentials.

Resetting a forgotten password

1. On the login page, click Forgot Password.
2. Enter your registered email address and click Send Reset Link.
3. Check your inbox for a reset email from support@gorilladash.com.
4. Click the link in the email and set a new password.
5. Return to the login page and sign in with your new password.

📝 Note: If the password reset page says "You must complete the steps in your activation email," your account has not been activated yet. Contact support to have the original activation email resent.

What to do if your account is locked

Accounts are locked after multiple failed login attempts. If you are locked out:

• Wait 15 minutes and try again — the lockout may clear automatically.
• Contact your platform administrator to unlock the account manually.
• Alternatively, email support@gorilladash.com with your name, brand, and the email address on your account.

MFA / QR code issues

If you did not receive or cannot scan the MFA QR code during setup:

• Ask your administrator to reset your MFA enrollment from the user management screen.
• Once reset, log in with your password — you will be prompted to set up MFA again and a new QR code will be displayed.

Still having trouble?

Contact support@gorilladash.com. Include your name, email address, and the brand/franchise you belong to. We typically respond within one business day.