Every deal closed as lost carries one reason from this list. Lost reasons in Development Settings is where a Manage user edits it. The list is seeded the first time it is read with the reasons franchise sales are most commonly lost for.
The default list
- Unresponsive
- Not interested
- Financial qualification
- Financing unavailable
- Territory unavailable
- Chose another brand
- Timing
- Bad contact information
- Declined by committee
Adding, renaming and removing
- Click the plus button to add a reason, or the pencil to rename one.
- The bin removes a reason after a confirmation. It cannot be undone from here, but deals already closed with that reason keep their history and still report why they were lost.
KEEP IT SHORT
A list of eight to ten reasons gets used consistently. A list of thirty gets "Other". If two reasons mean the same thing to your team, merge them.