File Uploads is an inbox. Customers send you artwork and documents through a form on your website, and the files appear here for whoever is doing the job.
It is read-only
Nobody creates or edits an upload in Gorilla Dash — they only arrive from the form. What you can do is read them, download the files and delete the whole submission.
What the customer has to provide
All of it: first and last name, email, business name, phone number, a comment and at least one file. There are no optional fields, which is worth knowing when a customer says the form will not submit.
What happens when files arrive
- A contact is created or matched from the details given.
- The files are stored, and only then is anybody notified.
- The customer is emailed Your files were successfully uploaded.
- Your team is emailed Files Uploaded, with the customer's details and a link to each file.
The team email goes to the tribe's notification address, falling back to the organisation's. A tribe with no notification address set means nobody there is told.
The download links are public
Unread uploads
New submissions are highlighted and counted with a badge in the menu. Opening one marks it read immediately, and there is no way to mark it unread again — so do not open them all to see what came in unless somebody is actually working through them.
Deleting
Delete Files removes the whole submission — contact details and every file — not one file. It is permanent, and the confirmation says so.