If your users submit tickets directly to Gorilla Dash, replies and notifications will show as coming from "Gorilla Dash Support." When tickets come in via your brand’s support address, they are branded to your organization.

Ensure replies are branded to your organization

1. Open your Support ticket settings.
2. Disable the ability to submit tickets directly to Gorilla Dash.
3. Confirm your users are emailing your brand’s support address (for example, support@yourbrand.com) when requesting help.

With these settings, autoresponses and replies will appear from your brand rather than Gorilla Dash.

Change the support label shown in emails

If your notifications currently show a generic label like "General Support," we can update this to your brand (for example, "YourBrand Support"). Contact Support to have the label updated on your account.