The Communications tab is the conversation history: every recorded touch with a contact, newest first. On a company it rolls up everyone who works there.
What lands there
| Entry | Where it comes from |
|---|---|
| Enquiry | A form or website enquiry they sent. |
| Call | A tracked phone call. |
| Logged communication | Anything a rep recorded by hand. |
| Email sent / received | A mailbox connected to this tribe. |
| Meeting | A CRM calendar event. |
| Campaign or automation email | Marketing sends, shown for context. |
Marketing sends appear so a rep is never blindsided by an email the customer received that morning — but they are excluded from last contacted, because a bulk send is not a conversation.
Email only appears if a mailbox is connected
THE MOST COMMON "IT IS NOT WORKING"
Using it
- Read the company's tab before a meeting — it covers everyone at the account, not just your contact.
- Use it to answer "has anyone already replied to this?" before you reply again.
- Compose an email from here so the reply lands back in the same history.