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The CRM calendar

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The calendar shows the things that happen at a time: meetings, site visits, demonstrations, calls you have booked. Tasks are what has to be done; events are where you have to be.

Creating an event

FieldNotes
Title and descriptionWhat it is, and anything you need in front of you on the day.
Date and timeWhen it happens.
Event typeWhat kind of appointment it is — colours the calendar and feeds reporting.
LocationWhere, or a meeting link.
Contact and companyWho it is with. Book from the record and this is filled in for you.
TribeWhich tribe it belongs to. Leave it empty to keep the event organisation-wide.

Booking from a record

Use Book a meeting on a contact and the event is linked to them from the start. It then appears on their profile, counts as a touch towards last contacted, and shows in the activity report.

What the calendar is not

IT IS NOT YOUR OUTLOOK OR GOOGLE CALENDAR
The CRM calendar records customer appointments against customer records. It does not replace your own diary, and events booked here do not appear there. Book the customer meeting here so the account history is complete, and keep your own diary for everything else.