Gorilla Dash can display Google reviews on your franchise website by connecting to your Google Business Profile (formerly Google My Business). This article explains how to connect the correct account, fix a wrong or outdated connection, and control which reviews appear on your site.
How the Google reviews connection works
Gorilla Dash pulls reviews from the Google Business Profile account that is connected under Social Media Connections in your tribe settings. If the wrong GMB account is connected, you will see reviews from an old or unrelated listing.
Connecting your Google Business Profile
- In Gorilla Dash, navigate to your tribe and go to Social Media → Connections.
- Click Connect next to Google.
- Sign in with the Google account that manages your Google Business Profile listing.
- Grant the requested permissions and click Allow.
- Your reviews should begin syncing within a few minutes.
📝 Note: You must sign in with the Google account that has Owner or Manager access to the correct Business Profile listing. Signing in with a personal Google account that does not manage the listing will not pull the right reviews.
Fixing a wrong or outdated connection
If your reviews are showing from an old GMB page:
- Go to Social Media → Connections in your tribe settings.
- Click Disconnect next to Google.
- Reconnect using the correct Google account (see steps above).
💡 Tip: If you are unsure which Google account manages your Business Profile, check with your brand's social media team or your UFG/brand administrator before reconnecting.
Reconnect if the Google connection expires
If the Google Business Profile connection shows as expired, it must be re-authorized by someone who has access to the Google account that manages the listing. Our support team cannot complete this step for you.
- In Gorilla Dash, go to your tribe and open Social Media → Connections.
- Click Connect next to Google.
- Sign in with the Google account that manages your Google Business Profile and grant access.
Once authorized, reviews will resume syncing from the connected listing.
Choosing which reviews appear on your site
Once connected, you can control which reviews are featured:
- Go to your tribe's Knowledge Base or Social Media settings.
- Open the Reviews section.
- Toggle individual reviews on or off, or set a minimum star rating to display.
- Save your settings.
Reviews are not appearing after connecting
If reviews do not appear after connecting your account:
- Allow up to 30 minutes for the initial sync to complete.
- Confirm the connected account actually has published reviews on the listing.
- Check that the correct Business Profile location is selected if your account manages multiple locations.
- If the connection shows as expired, re-authorize it (see steps above).
- If reviews still do not appear, contact support@gorilladash.com.